Who we are
This website at is owned and operated by Livingroom Limited for the benefit of Livingroom Estate Agent and its related entities ("Livingroom"). Livingroom Limited is constituted under Guernsey law and is a body corporate with registered number 43809. Livingroom Limited falls within the definition of a prescribed business in The Criminal Justice (Proceeds of Crime) (Legal Professionals, Accountants and Estate Agents) (Bailiwick of Guernsey) Regulations 2008 and as such is regulated by the Guernsey Financial Services Commission for the purposes of the prevention of money laundering and terrorist financing.
If you would like to get in touch with us in relation to this privacy notice, contact details may be found in the "Contact Us" section below.
At Livingroom Limited ("Livingroom", "we", "our", "us"), we aim to protect the privacy of any person who elects to view our website, correspond with us and and/or engage our services ("you") as far as possible. Livingroom what is known as a "data controller" in respect of any personal information we hold about you as a result of your engagement with us.
How we obtain your information
In the course of providing services to you or receiving services from you, we collect information that personally identifies you.
The information we collect about you (or your staff) comes from:
The Personal Information we collect
If you are our client or customer, we collect information that helps us to identify you and to manage your business with us, whether as a landlord, tenant, purchaser of property, vendor of property or a prospective purchaser or vendor. We also collect financial information about you, information about your transactions with us and information required for us to carry out credit, money laundering and other checks and to comply with our legal obligations.
Where you are our client or customer, the Personal Information that we collect includes:
In limited cases, we also collect what is known as "special categories" of information. Our money laundering, sanctions, financial crime and fraud prevention checks sometimes result in us obtaining information about actual or alleged criminal convictions and offences, as well as in respect of Politically Exposed Persons.
You are not obliged to provide us with your information where it is requested but we may be unable to provide certain products and services or proceed with our business relationship with you if you do not do so. Where this is the case, we will make you aware.
Our use of your Personal Information
We will only collect, use and otherwise handle your Personal Information when it is necessary for our legitimate interests in connection with the operation of our business, and to improve the quality of the service that we provide to you. When processing your information, we do so in our legitimate interests (as set out in the bullet points below), because of legal obligations that we are subject to or because the information is required either in order to provide our products or services to you or to receive products and services from you in accordance with a contract.
Where we process "special categories" of personal information
about you, we do so either because you have given us your explicit
consent, we are required by law to do so or the processing is
necessary for the establishment, exercise or defence of a legal
We may also use your information for the purposes of the following legitimate interests:
How we share your information
We share certain information with certain third parties for the purposes set out in this policy.
We disclose personal information to third parties, subcontractors, agents, and any person who provides professional, legal or accounting advice or other services to Livingroom, who will use such information in the course of either fulfilling contractual obligations or in the provision of advice or other services to you and in pursuit of the purposes that we specify below:
In addition, we may share information with a potential buyer, transferee, or merger partner or seller and their advisers in connection with any actual or potential transfer or merger of part or all of Livingroom's business or assets, or any associated rights or interests, or to acquire a business or enter into a merger with it.
We also share your personal information or any portions to thereof to regulators, government bodies and law enforcement agencies (a) as required by, or to comply with, applicable law, regulation, court process or other statutory requirement; and (b) at the request of any regulatory, supervisory or governmental authorities.
We use analytical cookies which allow us to calculate the aggregate number of people visiting our website and which parts of the website are most popular. This helps us gather feedback so that we can improve our website. Our analytics cookies include Google Analytics. To find out more information about the Google Analytics security and privacy principles please click here.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Retention of information
It is our policy to retain your Personal Information for the length of time required for the specific purpose or purposes for which it was collect as set out in this policy. However, on occasion we may be required to store some data for a longer period for example when required by law. In those circumstances, we will ensure that your Personal Information will continue to be treated in accordance with this policy. We will have regard to the following when determining how long we will retain your personal information:
You have the following rights under local data protection laws:
These rights are not absolute: they do not always apply and
exemptions may be engaged. We may, in response to a request, ask
you to verify your identity and to provide information that helps
us to understand your request better. If we do not comply with your
request, we will explain why.
To exercise any of these rights, or if you have any other questions about our use of your information, please contact us at the details set out in the "Contact Us" section below.
If you are unhappy with the way we have handled your information you have a right to complain to Guernsey's Data Protection Commissioner. The website is available at https://www.dataci.org/
No part of this policy may be copied, duplicated or redistributed without our written consent. The content is provided for informational purposes only and should not be used as the basis for any decision in relation to the engagement of our services.
Livingroom takes the protection of your personal information seriously, and has appropriate security measures and policies in place to address this. All Livingroom staff are made aware of their information security responsibilities.
We acknowledge that the information you provide us may be confidential. We do not sell, rent, distribute or otherwise make Personal Information commercially available to any third party, except that we may have information with our service providers for the purposes set out in this policy. We will maintain the confidentiality of and protect the privacy of your personal information in according with this policy and all applicable laws.
We may change and/or update this policy from time to time and when we do so, we will publish the revised policy on our website. Subject to applicable law, all changes take effect from the moment we publish them. Where it is necessary for us to do so, we will take additional steps to inform you of any changes that will substantively affect the way we collect and/or process your personal information.
If you have any questions about this privacy notice or our privacy related practices, you can contact us: