Sunday, 03 February 2019

One of the areas where estate agents most frequently fall down is in communicating with vendors. It’s such a simple thing to get right but, in our experience, is one of the main causes of antagonistic relationships between agents and vendors. Thankfully that’s never been the case at Livingroom and that’s because we are committed to offering vendors a fully transparent service.

This is the case when clients interact with us in-person but also forms a key part of our online offering, with our state-of-the-art Transparent Vendor Management (TVM ) platform leading the way in keeping vendors informed with what’s going on with their sale.

Livingroom invented TVM in 2012 and commissioned a Channel Island digital agency to build it for us so that we’d have a bespoke platform that met our clients’ needs. It is important to us that our clients feel listened to from their very first interaction with us all the way to their last and TVM enables us to do this; something an off-the-shelf solution would never have done.

TVM is hosted on the Livingroom website where vendors can log in to a secure area and view a complete timeline of their sale or rental, file notes, arrangements and notated honest feedback from every viewing. It’s available to anyone who sells their home with Livingroom – irrespective of value and condition – and offers a multimillion-pound service to all.

We know that you can never keep vendors too informed on their sale so in February 2019 we will be evolving TVM to encompass online statistics from Google Analytics to ensure that TVM is not only the first platform of its kind, but it’s also the most intuitive.

But you don’t just need to take our word for it; TVM played a major part in Livingroom winning the International Property Award for Best UK Website in 2017 – beating the establishment and major players in the industry.

An award-winning, innovative, independent platform that keeps you informed at every step of the way – born in the Channel Islands to international accolade.

If you’d like to learn more about how TVM keeps vendors completely up-to-date then get in touch with our experienced team in Jersey on +44 1534 717100 and in Guernsey on +44 1481 715555.

Keep Reading